This error pops up when a particular user in Sage Evolution attempts loading a template in the Job Costing module and persists until Evolution is restarted.
If other users can load templates without getting the error on the same workstation, a solution would be to delete the problem user from the registry.
Nb: The windows registry contains sensitive info needed for the proper functioning of your computer. You may take a backup of the registry before making any changes or get someone who is more technically apt, to help you with the steps below:
You do this by following the steps below:
1. On the workstation, Start "Run" and type "Regedit"
2. From the Registry Editor, Open the folder HKey Current User | User | Software | Softline | Evolution | Agents
3. Select and delete the folder for the problem user (Rosemary, in my case)
4. Once this is done, close the Registry Editor and re-login with the user's credentials. The problem should be resolved.
5. Note that this resets any custom settings such as printer layouts and custom grid views for that particular and must be reset where applicable.
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